Latest Job Openings At Meta Nigeria (Formerly Facebook Nigeria)

Latest job opportunities at Facebook, (now Meta Nigeria), a corporation and online social networking service headquartered in Menlo Park, California, in the United States.

Date posted: April 15, 2022                    Deadline: Not specified.

Available Positions:

  1. Market Specialist, Nigeria, WhatsApp
  2. Strategic Partner Manager, Communities

Method of Application

Market Specialist, Nigeria, WhatsApp

  • Job Type: Full Time
  • Qualification: BA/BSc/HND , MBA/MSc/MA
  • Experience: 3 years
  • Location: Lagos
  • Job Field: Media / Advertising / Branding

Brief Overview

  • WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.
  • WhatsApp is not only free but also available on multiple mobile devices and in low connectivity areas – making it accessible and reliable wherever you are.
  • WhatsApp Customer Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions.

Responsibilities

  • Core Operations: Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquires are handled in a timely manner
  • Liaise closely with our vendors to ensure all operational KPIs and quality standards are meet and exceed targets while working collaboratively to improve processes and tools
  • Collaborate with partners in Product, Analytics, and Research to improve our processes and tools
  • Foster an environment of collaboration and build relationships with stakeholders to contribute to company priorities
  • Market Insights: Use market specific knowledge, signals, and insights to identify and develop scalable solutions to improve the experience for our users
  • Leverage various channels to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact
  • Provide in-depth market summaries, inclusive of narratives that focus on trends, events, and improvement suggestions
  • Risk Mitigation: Own and manage the risk of any critical events for your region
  • Create local risk mitigation strategies in partnership with cross-functional teams for local events.
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Minimum Qualifications

  • Bachelor’s Degree and/or Master’s or equivalent experience
  • 3+ years in a customer support or operations role
  • Proficient in English and Hausa
  • Strategic thinker with analytical and creative problem-solving skills
  • Clear communication with experience structuring and delivering presentations to an executive level
  • Experience working with global stakeholders.

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Strategic Partner Manager, Communities

  • Job Type: Full Time
  • Qualification: BA/BSc/HND
  • Experience
  • Location: Lagos
  • Job Field: Media / Advertising / Branding

Brief Overview

  • Facebook is seeking to grow its Community Partnerships team with a Strategic Partner Manager for Sub Saharan Africa (SSA) to support a selected group of hand curated community leaders who have built and grown relevant and impactful communities on and offline.
  • The Community Partnerships team’s mission is to empower community leaders to start, grow and sustain meaningful communities around the world.
  • The team serves community leaders to understand and address their needs in sustaining and strengthening their communities. We succeed when community leaders thrive.
  • This person will support a portfolio of community leaders in SSA (with a focus on Nigeria, Kenya & South Africa) through community management and product education strategies. This includes equipping leaders with tools and training to grow and engage their members, facilitating peer-to-peer support and leveraging adoption of Facebook products to develop their communities and have impact on- and offline.
  • Through operational rigor and knowledge of their vertical and partner set, this person will also work cross-functionally across different teams to help shape our products, inform strategy on approaches to new partnerships opportunities, and optimize new experiences and processes to ensure our partners are successful.
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Strategic Partner Manager, Communities Responsibilities

  • Identify key community leaders in Sub Saharan Africa to be our strategic partners and work with Partnerships team to successfully onboard them into our programs
  • Support partners to grow, engage and sustain their communities, maximizing their impact on and offline
  • Become the primary point of contact for and maintain strong direct executive relationships with Facebook’s key community partners
  • Build and drive partner strategy to support community building on Facebook across the family of apps, with a focus on Facebook Groups
  • Ability to travel internationally, up to 25% of the time with flexibility to work across time zones and influence remote teams among others.

Qualifications
Minimum Qualifications:

  • Extensive experience working in a partner management, business development, strategic partnerships or equivalent function
  • BA / B.Sc Degree
  • Proven track record of working with community organisations in Sub Saharan Africa

Preferred Qualifications:

  • Experience with Facebook products that can be leveraged to build community
  • Experience with community management in building communities and harnessing the power of people coming together
  • Experience collaborating cross-functionally and building consensus among multiple stakeholders in an entrepreneurial, high-expectation environment
  • Scrappy, resourceful, action and detail-oriented, with a high ownership mindset to deliver measurable impact
  • Fluency in French
  • Experience working with an extensive network with organisations in the tech or start-up ecosystem across Sub Saharan Africa
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Method of Application

Use the link(s) below to apply on company website.

  • Market Specialist, Nigeria, WhatsApp
  • Strategic Partner Manager, Communities

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